| Added value |
The difference between the market value of the output and the cost of the inputs to the organisation. |
| Benchmarking |
The comparison of practice in other organisations in order to identify areas for improvement. Note that the comparison does nothave to be with another organisation within the same industry, simply one whose practices are better at a particular aspectof the task or function. |
| Collusive alliances |
Co-operative strategies in which firms seek to share information in order to reduce competition or raise prices. They are illegal in many countries. |
| Consistency |
Strategy evaluation criterion associated with the strategy being in agreement with the objectives of the organisation. |
| Business process re-engineering |
The replacement of people in administrative tasks by technology, often accompanied by delayering and other organisational change. |
| Core resources |
The important strategic resources of the organisation, usually summarised as architecture, reputation and innovation. |
| Disruptive innovation |
This takes an existing market and identifies existing technologies that will offer simpler, less expensive products or services than have been offered previously |
| Environment |
Everything and everyone outside the organisation: competitors, customers, government, etc. Note that ‘green’ environmental issues are only one part of the overall definition. |
| Division |
A separate part of a multi-product company with profit responsibility for its range of products. Each division usually has a complete range of the main business functions, such as finance, operations and marketing. |
| Experience curve |
The relationship between the unit costs of a product and the total units ever produced of that product, plotted in graphical form, with the units being cumulative from the first day of production. |
| Innovation |
The generation and exploitation of new ideas. The process moves products and services, human and capital resources, markets and production processes beyond their current boundaries and capabilities. |
| Kaizen |
The process of continuous improvement in production and every aspect of value added ( Japanese). |
| Mission |
Outlines the broad general directions that the organisation should and will follow and briefly summarises the reasoning and values that lie behind it. |
| Multidivisional organisation structure |
As the product range of the organisation becomes larger and more diverse, similar parts of the product range are grouped together into divisions, each having its own functional management team. Each division has some degree of profit responsibility and reports to the headquarters, which usually retains a significant role in the development of business strategy. Sometimes this is shortened to M-Formstructure. |
| Market options matrix |
Identifies the product and the market options available to the organisation, including the possibility of withdrawal and movement into unrelated markets. |
| Portfolio matrix |
Analyses the range of products possessed by an organisation (its portfolio) against two criteria: relative market share and market growth. It is sometimes called the growth-share matrix. |
| Prescriptive change |
The implementation actions that result from the selected strategy option. A defined list of actions is identified once the strategy has been chosen. |
| Problem children |
Products with low relative market shares in high-growth markets. |
| Strategic fit |
The matching process between strategy and organisational structure. |
| Strategic groups |
Groups of firms within an industry that follow the same strategies or ones that have similar dimensions and which compete closely. |
| Seven S Framework |
The seven elements of superordinate goals: strategy, structure, systems, skills, style and staff. In some later versions, the first item was replaced by share values. |
| Scenario |
Model of a possible future environment for the organisation, whose strategic implications can then be investigated. |
| Strategic alliances |
Co-operative strategies where organisations combine or share some of their resources without involving an exchange of shares or other forms of joint ownership. |
| Vision |
A challenging and imaginative picture of the future role and objectives of an organisation, significantly going beyond its current environment and competitive position. It is often associated with an outstanding leader of the organisation. |
| Zero-sum game |
Has no pay-off because the gains of one player are negated by the losses of another. |